Returns + Exchanges

 

The Sapphires and Sagebrush Mercantile gladly accept returns and exchanges!

  • Contact us within: 14 days of delivery
  • Ship items back within: 30 days of delivery
  • We will deny refunds or exchanges if the returned item comes back to us damaged in any way without notification (ex: rips, tears, makeup or deodorant stains, ect.) 

If items are damaged upon arrival: 

  • Please send pictures to sapphiresandsagebrush@gmail.com within 14 days of receiving your order and mail back the damaged product
  • After review and we have received the returned damaged item, we will refund your order in full
  • Items returned after 30 days will not receive a refund. 

Conditions of return

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  

I don't accept cancellations

  • But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale